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Discover what your customers and employees truly experience
Gather feedback, gain valuable insights, and get a little better every day
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View all feedback responses at a glance and share the results with your entire organization in an instant.
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Detect the pain points in your contact moments in time and implement the right improvements at the right time.
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Easily analyze the data of each X on a clear dashboard. This way you always have all your results in one place.
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View all feedback responses at a glance and share the results with your entire organization in an instant.
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Detect the pain points in your contact moments in time and implement the right improvements at the right time.
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Easily analyze the data of each X on a clear dashboard. This way you always have all your results in one place.
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Your brand promise is the beating heart of your organization and radiates from your employees to your customers. Get actionable insights that help you monitor and improve your brand experience. Read more
From the first moment of contact to aftersales. Make every step in the customer journey transparent and see at a glance where the opportunities lie to take your Customer Experience to a higher level. Read more
How good is your customer service experience? Realize excellent service and make sure you always stay top of mind with your customers. Get started with feedback and turn dissatisfied customers into repeating visitors. Read more
Make it as easy as possible for your customer with high-performing online channels. From website to application, with Insocial you can measure all user experiences easily and clearly. Read more
No happy customers without happy employees. With useful check-up surveys you can measure employee satisfaction from onboarding to exit. This way you create happiness amongst employees, reduce your staff turnover and attract new talent with your excellent reputation. Read more
Insocial in numbers
the amount of feedback responses our customers have yet received.
We don’t do it by ourselves, everything is made possible with our wide partner network
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Broaden your knowledge on all Experience Management topics
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Companies communicate with their customers through more and more different (online) channels. This makes it increasingly complex to maintain an overview and ensure quality. Read all about feedback via chat channels such as whatsapp in this white paper. This way you are always available to the customer.
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Read all about the employee version of the best-known CX metric: the NPS.
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Read how IT company Ictivity uses Insocial to measure the soft side of their customers in addition to their SLA goals. In other words, the XLA.
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Insocial helps us to easily distribute customer feedback within the organization. We use the narrowcast functionalities to automatically bring the feedback back to the workplace. This way employees can immediately see how the customer experienced the conversation they just had.
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Do you want to know more? Request your personal, tailor-made demo from one of our experts!Do you want to know more? Request your personal, tailor-made demo from one of our experts!
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